Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding legal agreement between you and ChienTech ("PullPilot", "we", "our", or "us"). By creating an account, downloading the app, installing the Chrome Extension, or otherwise accessing or using any part of the PullPilot service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use PullPilot.

We may update these Terms at any time. We will provide at least 30 days' notice of material changes via email or in-app notification. Continued use after the effective date of any update constitutes your acceptance.

2. Eligibility

You must be at least 16 years old to use PullPilot. By using PullPilot you represent that you are at least 16. Users under 16 are not permitted to use PullPilot. By using PullPilot you represent that you have the legal capacity to enter into a binding agreement. At registration, you will be required to confirm your age via a checkbox. We do not knowingly permit users under 16 to create accounts. If we learn that an account holder is under 16, we will terminate the account in accordance with §12.

3. Description of Service

PullPilot is a crowdsourced automotive parts availability platform. Users can:

• Scan vehicle VIN barcodes or search by VIN to retrieve community-submitted part condition reports;
• Submit part reports (condition, photos, notes) for vehicles at self-service junkyards;
• Vote on other users' reports as helpful or not helpful;
• Create and respond to part bounties;
• Earn points, credits, and community trust score through contributions.

PullPilot is available as a web progressive web app (PWA) at pull-pilot.com, as iOS and Android mobile apps, and as a Chrome browser extension that operates on picknpull.com.

PullPilot is provided free of charge. No monetary consideration is required to access any features. We reserve the right to introduce optional paid features in the future with advance notice.

4. Account Registration

To access most features you must create an account. You agree to provide accurate, current, and complete information and to update it as necessary to keep it accurate. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not create more than one account per person. PullPilot reserves the right to refuse registration or cancel accounts at its discretion.

5. User-Generated Content

Your content

You retain ownership of the content you submit to PullPilot (reports, photos, notes, bounties). By submitting content, you grant PullPilot a non-exclusive, royalty-free, worldwide, perpetual, sublicensable license to store, display, reproduce, modify (for technical formatting and accessibility), distribute, and make available your content in connection with providing and promoting the service.

Your representations

By submitting content you represent and warrant that: (a) you own or have the necessary rights to submit it; (b) the content does not infringe any third-party intellectual property, privacy, or other rights; and (c) the content is accurate to the best of your knowledge.

Content removal

PullPilot may remove or disable any user-generated content at its sole discretion, with or without notice, for any reason including violation of these Terms or community harm.

6. Accuracy Disclaimer

8. Points, Credits & Gamification

PullPilot awards points, in-app credits, trust scores, and tier badges as part of its community engagement system. You acknowledge that:

• Points, credits, trust scores, and tier designations are non-monetary, have no cash value, and are not redeemable for money, gift cards, or any other property of value;
• Points and credits are non-transferable and may not be sold, gifted, or assigned to another user;
• PullPilot may modify, suspend, expire, or revoke points, credits, or gamification features at any time and for any reason, with or without notice;
• Earning structures, tier thresholds, and credit costs are subject to change.

9. Bounties

Bounties are community-created requests for part availability reports at specific yards. You acknowledge that:

• Bounty rewards are paid in non-monetary in-app credits and points only — they are not redeemable for cash, gift cards, or any monetary instrument;
• The Boost feature uses your in-app credits to amplify a bounty's visibility — this is a platform feature, not a monetary transaction;
• If PullPilot ever introduces a monetary reward program, those terms will be added to these Terms with clear advance notice and will require separate acceptance.

10. Prohibited Conduct

You agree not to:

• Submit fake, inaccurate, or deliberately misleading part reports to game the points system;
• Create multiple accounts to circumvent suspensions, earn duplicate rewards, or inflate your trust score;
• Vote on reports in a coordinated manner to inflate or deflate another user's trust score (vote brigading, vote-trading, or bot-assisted voting);
• Claim a bounty you cannot fulfil or submit fraudulent bounty-fulfilment reports;
• Scrape, crawl, or automatically extract data from PullPilot beyond the functionality of the official Chrome Extension;
• Reverse engineer, decompile, disassemble, or modify any part of the PullPilot applications, except as expressly permitted by applicable law;
• Use PullPilot in any way that violates applicable law or the rights of third parties;
• Harass, threaten, intimidate, or demean other users or PullPilot staff in any manner;
• Impersonate PullPilot staff, moderators, or other users;
• Upload, post, or transmit content that is illegal, sexually explicit, hateful, or otherwise objectionable under applicable law;
• Attempt to evade an account suspension or ban by creating new accounts or using alternative identities.

Violation of these prohibitions may result in immediate account termination.

To report allegedly illegal content, use our DSA illegal content notice form.

11. Chrome Extension

The PullPilot Chrome Extension is provided solely to help you check PullPilot reports while browsing picknpull.com.

You may not use the extension to:

• Scrape, crawl, or systematically extract data from picknpull.com or any other site beyond what is needed to look up a single vehicle VIN;
• Extract or repackage PullPilot data for use in a competing service;
• Automate any actions on picknpull.com.

The extension is provided as-is and may stop functioning at any time due to changes at picknpull.com or Chrome. PullPilot makes no service-level commitments for the extension.

12. Account Termination & Data Deletion

By you

You may delete your account at any time via Settings → Delete Account. Deletion triggers a 365-day soft-delete window during which you can reactivate your account. After 365 days, your personal information (email, username, hashed password, OAuth IDs) is permanently anonymised. Reports you submitted are anonymised ("Deleted User") but retained as community knowledge.

By PullPilot

PullPilot may terminate or suspend your account at any time, with or without notice, for violation of these Terms, fraudulent activity, or any other reason at our discretion. In the event of account termination for cause, all accumulated points, credits, and earned rewards are forfeited immediately. PullPilot will make reasonable efforts to notify users of suspension or termination at the email address on file, but is not obligated to provide advance notice.

Effect of termination

Upon termination, your right to use PullPilot ceases immediately. The license you granted PullPilot in §5 survives termination in anonymised form.

13. Dispute Resolution — Binding Arbitration

Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the use of PullPilot (including questions about the existence, validity, or termination of these Terms) shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at adr.org. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

YOU AND PULLPILOT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found to be unenforceable for any claim, then the arbitration agreement shall not apply to that claim, and it shall be litigated in court. All other claims remain subject to arbitration.

Opt-out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with the subject line "Arbitration Opt-Out" and your full name and email address. Opting out does not affect your ability to use PullPilot.

Exceptions

The following disputes are excluded from arbitration and may be pursued in court: (a) claims that qualify for small-claims court; (b) either party's right to seek injunctive or other equitable relief in court for actual or threatened infringement of intellectual property rights or for unauthorised access to systems.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, excluding its conflict-of-laws principles. For any dispute that is excluded from arbitration under §13, you and PullPilot consent to exclusive jurisdiction and venue in the state and federal courts located in Orange County, California.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• PULLPILOT'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF PULLPILOT SHALL NOT EXCEED THE GREATER OF (a) ONE HUNDRED US DOLLARS (USD $100) OR (b) ONE US DOLLAR (USD $1.00) — as no monetary consideration is exchanged for the free service;
• IN NO EVENT SHALL PULLPILOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limitations do not apply to the extent prohibited by law (e.g., gross negligence, willful misconduct, or liability that cannot be limited under applicable consumer-protection law).

16. Indemnification

You agree to defend, indemnify, and hold harmless ChienTech, its officers, employees, contractors, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) your use of PullPilot in violation of these Terms; (b) your user-generated content; or (c) any claim that your content infringes a third party's rights.

17. Disclaimers

PULLPILOT IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

18. Miscellaneous

• Entire agreement — These Terms (together with the Privacy Policy and EULA where applicable) constitute the entire agreement between you and PullPilot regarding its subject matter and supersede all prior agreements.
• Severability — If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.
• No waiver — Failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.
• Assignment — PullPilot may assign or transfer these Terms and its rights hereunder without restriction. You may not assign your rights or obligations without PullPilot's prior written consent.
• Electronic communications — You consent to receive communications from PullPilot electronically (email, in-app notification) and agree that such communications satisfy any legal requirement that such communications be in writing.
• Force majeure — PullPilot shall not be liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemic, internet or telecommunications outages, labour disputes, or other events of force majeure. During a force majeure event PullPilot's obligations will be suspended for the duration of the event.

19. Copyright & DMCA

Notice-and-takedown (17 U.S.C. § 512(c)(3))

If you believe that content on PullPilot infringes your copyright, you may submit a written takedown notice to our designated agent. A valid notice must include all of the following:

1. Identification of the copyrighted work you claim has been infringed;
2. Identification of the allegedly infringing material, including a URL or other specific location on PullPilot sufficient for us to locate it;
3. Your contact information (name, address, telephone number, and email address);
4. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or applicable law;
5. A statement made under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf;
6. Your physical or electronic signature.

Counter-notice (17 U.S.C. § 512(g))

If content you submitted was removed in response to a copyright takedown notice and you believe the removal was in error, you may send a written counter-notice to our designated agent within 10 business days of the removal. A valid counter-notice must identify the removed material and its prior location, include a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification, and include your contact information and signature. Upon receiving a valid counter-notice, we will restore the removed content within 10–14 business days unless the complaining party obtains a court order preventing restoration.

Repeat-infringer policy

PullPilot will suspend or terminate the accounts of users who are subject to multiple valid copyright takedown notices, in accordance with our repeat-infringer policy.

You can also submit a DMCA notice via our dedicated DMCA Notice page.

20. Contact

Questions about these Terms?

ChienTech / PullPilot

Mailing address: Available upon request pending registered office confirmation.